Sure Print & Design (SPD) Quotations and Orders
Prices are based on prevailing rates at time of production. No contract will be binding on SPD until quotation is signed by customer and credit terms and conditions satisfactory to SPD are met. Any increase in manufacturing or material prices at time of production will be documented and added to or subtracted from the quoted price. Charges for manufacturing may be changed if order is not completed within 30 days of date of quotation. Final payment can be in the form of Cash, Interac, Email Money Transfer, Direct Deposit, Company Cheque or Bank Draft. Credit card payment will be subject to a 3% surcharge on the total amount and with a limit of CAD$2,500 payment. If Sure Print and Design has completed and finished the printed job in accordance with the specifications laid out on the order with a confirmation to print from the customer, but does not receive full payment for completed and finished work within 5 business days, Sure Print and Design reserves the right to charge the customer the full amount owing. If the order has not been picked up after completion within a 5 business day time period, Sure Print and Design reserves the right to charge the customer storage cost until the products are picked up. This payment can be made when the customer picks up the books or approves final shipping.
Production Schedules
This work will be completed in accordance with an agreed upon production schedule provided neither party shall be liable for delays or non-performance due to causes beyond either party’s control.
Preparatory Work and Materials
Sketches, copy, dummies and all preparatory work created or furnished by us shall remain our property and no use of same shall be made, except upon proper compensation. Artwork, negatives, positives, plates, dies, molds and other items when supplied by us will be used only for your work, but shall remain our exclusive property unless otherwise agreed in writing. Production printing plates, dies, molds and other items will not be held after completion of this order.
Graphic Services
All graphic design services are non-refundable once you have submitted the supplied materials with instructions or designed files have been delivered. As these fees represent the time and professional labor already expended by our design team, they are considered earned in full upon your approval of the project.
Alterations
This quotation is for work as we understand your original specifications. Alterations represent work performed in addition to these specifications. Such alterations or additional work shall be charged for at our current rates and be supported with documentation upon request.
Proofs
Proofs will be submitted with original copy. Corrections, if any, are clearly to be marked on a “Master Set” and returned “OK” or “OK with corrections” and signed with the name or initial of the person duly authorized to pass on same. If revised proofs are desired, the request must be made when the proofs are returned. We regret any undetected error that may occur, but cannot be responsible for errors if the work is printed per your approval or if any changes are communicated orally. If the customer would like to cancel their order after receiving and reviewing the printed proof (prototype book), they are responsible for owing the amount of the book(s) printed to Sure Print and Design plus any additional graphic work and shipping fees (if applicable). The amount and price will be calculated at the time of cancellation. Shipping of the proof is not included and will be subject to an additional charge. The customer has the option to pick up at the store location or arrange their own courier if they wish to do so.
Eproofs
One electronic proof will be provided for customers that place an order of 4 copies or more for any board books, hardcover Smyth sewn and gluebound, flexibound, hardcover wire-o, thread stitch and concealed wire-o books, and 10 copies or more for perfect bound, saddle stitch, softcover wire-o and coil bound books. All files submitted are considered final submission, and any orders that do not qualify for an eproof will be sent directly to print without verbal or written confirmation if it meets the print requirements outlined in the file specification page. Any customer who requires an eproof or additional eproofs will be subject to a $25 (CAD) fee per additional proof. Please refer to the “Proofs” section for conditions of agreement on proofing.
Pre-Press
Our Prepress Department performs production prepress only. This includes verifying basic mechanical specifications such as final trim size, page count, orientation, and bleed to ensure the files are suitable for production. Our prepress process does not include full preflight, file validation, or file quality assurance. Responsibility for file construction and technical attributes, including but not limited to colour values, spot colours, image resolution, transparency usage, overprint and other file-related technical issues, remains with the customer.
Ink Matches
Because of differences in equipment, paper, inks, and other conditions between colour proofing systems and production pressroom operations, a reasonable variation in colour between the colour proofing system used and the completed job shall constitute acceptable performance. Special ink matches will be supplied by us if you supply a swatch of your desired colour. There is no guarantee for exact colour matching.
Overtime
Overtime incurred because of your delay in furnishing material, holding up the progress of the work, or your request for extremely short delivery time requirements are subject to overtime rates. All quotations are based on our work being performed on a straight time basis.
Paper
The price included in this quotation is based on the best cost information we have as of this date. Paper industry practice is to invoice with pricing as of the date of shipment, therefore our final billing can change to reflect an increase in the cost of paper incurred subsequent to the date of our quotation. During paper shortages, we will offer substitute papers for your approval before proceeding with manufacture.
Customer Furnished Materials and Property
Paper stock, camera copy, film, colour separations and other furnished materials shall be manufactured, packaged and delivered in accordance with printing trade customs and our specifications. Any delays or impairment of production that we might incur caused by your failure to do so can cause additional cost and be so charged. Materials delivered from you or your supplier are verified without the cost of a physical count, and therefore we cannot accept liability for shortages based on supplier’s tickets. We shall be entitled to charge you for the handling and storage of any materials you supply, or of finished goods after completion. You are expected to maintain your own insurance for your property’s replacement value.
Overruns and Underruns
Overruns or underruns not exceeding ten percent (10%) on quantities ordered up to 10,000 copies, and/or the percentage agreed upon for quantities ordered above 10,000 copies, shall constitute acceptable delivery. We will bill for the actual quantity delivered within this tolerance. If you require a guaranteed no-less-than delivery, our percentage tolerance of overage must be increased.
Shipping and Delivery
Unless otherwise specified, the price quoted is for a single shipment, without storage, shipped to CIF Port of (the said), and is based on carrier pricing at the shipping point or upon mailing of our invoice for finished work, whichever occurs first. We do not control common carriers and cannot be held financially responsible for delays and/or damages (dents, cuts, tears, rips, and stains) incurred by independent transportation companies. Charges related to delivery service from you to our plant, or from your supplier to our plant, are not included in our quotation unless specified. Special priority pick-up or delivery service will be provided at current rates upon your request.
Terms
Payment in USD shall be made by either: a) Official Bank Check payable to SPD in the amount of 1/2 due upon approval of proofs, and 1/2 due upon receipt of advance copies in order to release shipment; or b) Bank Wire Transfer with the same timing as described in (a) above. As security for payments of any sum due or to become due under the terms of this agreement, we shall have the right to retain possession of, and shall have a security interest in, all property owned by you and in our possession.
Cancellation Policy
If you wish to cancel your order before any work has been done, you may ask our associates for a full or partial refund. SPD reserves the right to provide the customer a full or partial refund, subject to a one-time administration fee of $25 or 3% of the order — whichever is the higher value. No cancellation will be accepted without reimbursement to SPD for work performed or materials ordered. Charges for materials will reflect prices prevailing at the time of production.
Guarantee, Liability, Limitations, and Indemnification
We will produce the work in a good workmanlike manner and in accordance with agreed upon specifications and production schedule. Sure Print and Design reserves the right to adhere to an industry standard defective allowance of up to 2-3mm for any print job, in accordance with average industry standards, which includes but is not limited to: cuts, tears, rips, print marks, stains, smudges, shifting, dents, staples, glue and threads. Colour variation tolerance is within 15% of allowance. In the event the work is defective due to our fault, our liability to you shall be limited to a reprint or discount on the defective items, and we shall not be responsible for special or consequential damages, including but not limited to lost profits or business. For this policy to take effect, the customer must submit to us photo documentation of all the defective products clearly indicating where the defect is on the book. Sure Print and Design has the right to assess whether the defective product constitutes grounds for a reprint or discount based on its assessment of the defective product. For a reprint to occur, the purchaser must return the defective product at the cost of the purchaser for Sure Print and Design to assess the damage further and provide the appropriate solution. If determined to provide a reprint, we will reprint for the purchaser the number of defective units associated with their order from the total amount of products that have been returned.
Sure Print and Design’s team is responsible only for looking over the printing specs of the PDF and is not responsible for any grammar errors, spelling mistakes, formatting issues, pagination errors, colour issues caused by RGB format, transparency/overlay print, missing fonts, rich black text issues provided by the customer, and any other errors that may occur before submitting the files. Sure Print and Design’s team does not read through the cover and inside contents of the book to make sure there are no errors, as it is the responsibility of the owner of the PDF/files to have the due diligence to make sure the files are print ready.
Any applicable Federal, State, County or Local taxes imposed on us on account of this transaction shall be added as an extra charge to this order. If sales tax does not apply to this order, please include your tax exemption number on your letter of credit or purchase order, otherwise sales tax will be charged. SPD may subcontract work to domestic or foreign printers without the prior consent of the customer. The terms and conditions of this agreement shall accrue to the benefit of such subcontractor. If SPD subcontracts any work of the customer to a particular printer, the customer shall not conduct any business with that partner for five years from the date of this quotation. In the event that the customer breaches this paragraph, the customer shall be liable to SPD for lost profits with respect to each transaction in an amount equal to the difference between the amount charged to the customer by the subcontractor and SPD’s standard non-discounted rates for a comparable transaction, plus costs of collection including reasonable attorney’s fees. Any claims made by you must be in writing and given to us within 7 days after shipment of work. You warrant that the use of materials furnished by you will not infringe or violate any laws or regulations or any rights of others, and you will indemnify and hold us harmless from any and all damage, cost and expense based on any claims of such infringement or violation, including court costs and attorney’s fees.
Copyright and Intellectual Property
The Customer confirms that they own or have the necessary rights and permissions to use, reproduce, and print all materials, artwork, images, text, and other content provided to Sure Print & Design.
The Customer is solely responsible for ensuring that the materials they provide do not infringe any copyright, trademark, intellectual property, or other rights belonging to others. Sure Print & Design does not verify or assume responsibility for the ownership or legal rights of materials provided by the Customer.
If any claim, dispute, or legal action arises from the materials provided by the Customer, the Customer is responsible for any resulting losses, damages, costs, or expenses incurred by Sure Print & Design, including reasonable legal fees.