For larger run orders or customized services not available through the online calculator, follow these steps:
Step 1: Request a Custom Quote
- Visit the Custom Quote Page:
- Go to the Custom Quote page on the Sure Print & Design website.
- Fill Out the Form:
- Provide detailed information about your project. Enter the contact information first, and then the specs screen would appear thereafter. An account manager will review your request and get back to you.
Step 2: Communicate with the Account Manager
- Discussion:
- An account manager will reach out to discuss your requirements and provide pricing. This communication will ensure that all details are understood and met.
- Approval of Pricing:
- Once you agree on the pricing, the account manager will proceed to set up your account.
Step 3: Account Setup and Billing Information
- Provide Billing Information:
- Submit your full name, phone number, and billing address. The account manager will need this information to proceed.
- Order Form:
- You will receive an order form in PDF format. Fill it out with your credit card information for pre-authorization. For digital print runs, the full amount will be pre-authorized. For offset print runs, the maximum pre-authorization will be $2500 CAD.
Step 4: Upload Your Files
- File Requirements:
- You will need to prepare two separate PDF files: one for the cover spread of your book and one for the inside pages.
- Upload Files:
- After completing your order, the system will prompt you to upload your files. Ensure that your files meet the File Specifications provided by Sure Print & Design.
Step 5: Pre-Press Team Review
- Initial Contact:
- Within 24 business hours, a member of the pre-press team will reach out to you via email.
- Assignment of a Representative:
- You will be assigned a representative to review your files. This person will check for proper bleed and margins, and ensure everything is ready for printing.
Step 6: Proofing
- Printed Proof:
- If you opted for a printed proof, one copy of your book will be printed and sent to you for review. Shipping is not included.
- Electronic Proof (eProof):
- If you chose an eProof, it will be emailed to you for approval. It is free for copies of 10 or more softcover books and 4 or more for hardcover. Each additional eproof is $25.
Step 7: Proof Approval
- Review the Proof:
- Carefully review the proof copy or eProof to ensure that it meets your expectations.
- Confirmation:
- Send an email confirmation to your representative stating that the proof is approved and everything looks good to print.
- Deposit:
- For any offset orders we will require a 50% deposit before proceeding to the printing process. You will communicate via email with our admin team on submitting banking information. We will need a receipt and proof of payment to begin.
Step 8: Printing
- Begin Printing:
- Upon receiving your confirmation, the printing process will begin. The timeline for printing will depend on the specifics of your order and will be communicated by the pre-press representative.
- Rush Orders:
- If you require a rush order, communicate with your pre-press representative to discuss the timeline and any additional costs associated with expediting the process.
Step 9: Final Payment and Shipping
- Final Payment:
- Upon completion of your order, you will be asked to make the final payment. Canadian customers are encouraged to pay by email money transfer but can also pay by cash, company cheque, Interac, email transfer, direct deposit, or company cheque. Credit card payments are subject to a 3% surcharge and can only go up to $2500 CAD. U.S. customers are encouraged to pay by wire transfer or credit card.
- Shipping or Pickup:
- Your order will be shipped to your specified address, or you can opt to pick it up from the storefront. If choosing to pick up, you will receive a pick-up notification once your order is complete, with instructions.
Sure Print & Design is committed to providing high-quality printing solutions with exceptional customer service, ensuring that your book printing experience is smooth and satisfactory from start to finish.
