Once you place an order with Sure Print and Design, the next step is file submission. Here’s the process you should expect when the order is submitted.
Step 1: Submit Print Ready PDF Files
Once the order is submitted, we will provide an upload link for you to submit the print-ready file or manuscript/images files with the purchase of the graphic service. For all book production, we need the book cover file and interior text block file; these need to be two separate PDF files. If your book contains special cover finishing such as foiling, debossing, embossing, or spot UV, those special finishing’s must be on their own PDF as well. You can refer to how to set up your files using our file specification page.
Customers with better computer knowledge and who are able to create the print-ready PDF should submit the PDFs associated with your order needs. Customers who are unsure how to set up the file or want a more professional look can purchase our book formatting or cover design package. With the purchase of the design services, customers should provide the manuscript in text format (Word doc or text doc) and all images to be used for the cover in high-resolution JPG format. Once the files are submitted, we are ready for the next step.
Step 2: Pre-Press Review the Files
When the file is successfully submitted, one of our team members from the Prepress Team will reach out within 24 business hours. This is the time to ask our team members any questions or address any concerns you have about your files. Our team member will review your file based on the order specifications and provide feedback if changes are required or if the file is ready to proceed. Instructions on the issue and suggestions to solve the problem will be provided by the team member.
With the purchase of design services, the team member will communicate between you and the design team to get your file formatted. Once all files are ready, we will move forward to Step 3 if your order is qualified for the free eProof or if you have purchased one, or to Step 4 if your order does not include a proof.
Step 3: eProofs and Printed Proofs
A digital eProof is free for orders of 10 or more softcover books, 4 or more hardcover books, or you can purchase it for $25. This production eProof will be sent to you by email for review. A physical printed proof is free for orders of 500 or more copies, or you can purchase it for a fee based on the book specifications.
Having a physical print proof will extend the overall production time of your order, but it allows you to review it physically for the paper used and print quality. Our team member will contact you for pickup or delivery when the proof is ready. You have the right to adjust and edit the file before resubmitting it for mass production. Simply loop back to Step 1 if changes are made.
Step 4: Confirm to Production
Once everything is confirmed and approved in written form (email), our team member will reply and confirm the receipt of confirmation and provide the estimated production timeline. If there’s an important date or timeline to meet, please communicate with your assigned prepress team member and obtain a rush service quote if applicable.
Step 5: Order Complete
Your job is completed! One of our staff members from info@sureprintanddesign.ca will reach out to finalize any remaining payment, invoice, pickup, and delivery details.
*If there’s no upgrade for online calculations orders with delivery service, you will receive an email with the tracking information.
