Shipping Policy

Shipping

We use several different shipping methods depending on the nature, size and urgency of the job. In Canada and the USA we typically use courier (FedEx, DHL and UPS) — or truck delivery for larger orders. For international shipments, shipping costs and service availability may mean that standard air shipment or ocean shipment is the best option.

DHL, UPS & FedEx

A signature may be required upon delivery (at the discretion of the carrier’s delivery driver and depending on your location). You will receive a tracking number once your order has shipped. Delivery time is generally 1-5 days depending on destination.

Delivery via Truck

The average delivery time is 2 to 10 days depending on the destination. A tracking number is not provided with this service, however you will receive periodic updates from us via email.

Airmail

The final delivery from this service is by the post service of that specific country. There is no tracking number with this service, however you will receive periodic updates from us via email. Average delivery time is generally 2-6 weeks depending on destination.

Ocean Shipping

We are experienced in arranging logistics services to overseas destinations via ocean shipping to local ports including CIF shipment (Cost, Insurance & Freight). We are also experienced with the process of customs clearance and arranging a courier service that delivers directly to your door (DDP shipment: Delivered Duty Paid).

We will utilize the combination of Vessel, Train and Truck for the most cost-effective solution for product delivery. There is no tracking number with this service, however you will receive periodic updates from us via email. Average delivery time is generally 5-6 weeks depending on destination.

Shipping Destinations

We ship worldwide with the following exceptions (Iran, Sudan, Syria, North Korea, and Uganda).